Transfer User Guides
Download limits
1min
The sender will specify the number of times that a transfer is downloaded before the link is considered as expired. The following points apply:
- A download only counts if the recipient clicks the ‘Next’ button after completing any verification required – this is the point the file usually appears in the browser downloads.
- If the sender verifies their own transfer whilst signed in to Hexiosec Transfer, the download is not counted.
- If the sender downloads their own transfer whilst not signed in, or in a different browser, or on a different device, the download will count towards the total allowed. This is worth remembering as the download link could be inadvertantly expired, for example if the limit was set to 1.