You can contact our support team using the in-app help icon on the top right of the screen, or by emailing 

Our support team is available during normal business hours in the UK of 9:00am to 5:00pm from Monday to Friday, excluding UK public holidays.

For any support requests made outside of these hours, please expect a response once business hours resume.  We will endeavour to respond to all support requests within 1 working day.

Upgrade Recommendations

Contacting Support

I've changed the device I use for MFA

Hexiosec ASM

Hexiosec ASM (Public)

Organisation and Group Roles

Using Groups

MFA and session expiry

Password Policy

Changing email address

Changing ownership

User and Group Management

Scan Types

Scan Allowances

Seeds and IPs

Scan Limiting

Deleting Scans

Scan Notifications

Managing Scans

Report Terminology

Scan Reports

Health Scores

Managing Actions

TLS Certificate Risks

Backport Resolvable Risks

Risk Severity Ratings

SPF Hard Fail risks

Managing Risks

Managing Domains

Graph view

Managing CDNs and Shared IPs

Creating a scan using the API

Paginating the API Requests

Using the Public API

Hexiosec ASM mobile

User Guides

I've accepted an invite, why can't I see anything?

I don't think this vulnerability applies to me?

Why has my scan not updated after I've made a fix?

Why is my IP's geographic location not showing, or incorrect?

Will Hexiosec ASM find Malware?

What is out of scope?

What is a Stale domain?

Can I run scans without permission?

What happens when I delete a scan?

Will the latest CVE be found?

What version is Hexiosec ASM?

Which SSO protocols does ASM support?

FAQs

MSP Specific Guidance